Setup/forget password

Please follow the steps below to set up your password, or dial *111# on your handset.
The new password applies to use of call forwarding, voicemail**, Wi-Fi, My Account login (web/app version) and the hotline.
**2G users should dial *92 on their handsets to change voicemail password.

Mobile Number:
Please press the "One-time password" button, and a one-time password will be sent to you by SMS and/or email.

One-time password:
HKID/passport/Business Registration Certificate number(enter only the first 6 digits):
Or mobile account number(enter only the last 6 digits):